our program
  • Frequently Asked Questions

    What is CF Interiors?

    As Western Canada’s largest trade-only showroom, CF Interiors primarily serves Interior Designers across BC and Alberta, with access to 200+ vendors. Furniture is one of the hardest consumer decisions to make, so we encourage you to have an Interior Designer guide you in that decision-making process. Designers save their clients time, money, and handle your space planning to ensure proper scale, thoughtfully curating a space you’re sure to fall in love with.

    If you don’t have a designer or need assistance to find an Interior Designer, we’d be happy to provide a list of highly recommended Interior Designers to share with you.

    Where is CF Interiors located?

    CF Interiors has three trade showrooms: North Vancouver (flagship location), Kitsilano and Calgary. We no longer have any retail locations.

    Click here for a list of our showroom addresses.

    When did you transition to a Trade-only Showroom?

    Our transition has been gradual, but we officially transitioned in early 2023 to better service our existing interior designers.

    Why are you Trade-only? Does that mean you’re no longer a retail store?

    As the majority of our clients are designers or in trades, we decided to switch our business model to focus solely on Designer + Trade, in order to better serve our existing clients. Going into the New Year, we are no longer authorized to sell directly to the public, as most of our retailers have made the switch to sell exclusively to designers and trades people.

    Do I need an appointment to shop?

    Yes, CF Interiors operates by appointment only, in order to give our clients the best store experience possible, suited to their specific needs. Please book an appointment at your desired location here.

    You used to be open to the public. Can I still visit the showroom as a retail customer?

    We require your interior designer to either be present at your appointment, or set up an appointment on your behalf. Please book an appointment at your desired location here.

    Can I book an appointment without my designer present?

    Ideally, your designer should be the one booking the appointment with their Account Manager. If your designer cannot be present for the appointment, the Account Manager should be provided with all design project details, including items they’re interested in, price ranges and desired timelines well ahead of the appointment, in order to prepare accordingly.

    Why do I need an interior designer to pick out furniture?

    We recommend using a designer, as they are trained to work with scale, proportion, and space planning. Choosing furniture can be difficult, especially when there are so many customization options. We unfortunately see mistakes commonly made, and an interior designer will ensure you have the best experience with something so stressful. Using a designer will also save you time and money in the long run. If interested, we’d be happy to provide you with a list of partnering designers who are taking on new clients, and they will be able to provide a quote for their services.

    Can I buy floor models off the showroom floor?

    In our trade showrooms, our products are pretty much nailed to the floor, as almost everything is made-to-order and customizable. If you’re looking for something readily available, please visit our Clearance Instagram accounts: @cfclearance (BC) and @cf.calgaryclearance (AB).

    I am a retail client. Does this affect my existing orders?

    No it doesn't. But if you still have any concerns do not hesitate to contact your account manager, they will be more than happy to answer them.

    What does a membership cost?

    Memberships are free for qualified members of the design trade. There are no hidden costs or fees to be a part of CF Interiors Design + Trade Program.

    What are the benefits?

    We eliminate any time, and in turn money, spent on order management, accounts payable, claims, logistics, warehousing, and delivery. You’ll also have access to exclusive trade discounts, as well as financial rewards, and a dedicated Account Manager who will create a personalized shopping experience for you and your clients.

    What are the requirements to apply?

    CF Interiors Design + Trade Program is for professional members of the design trade. To be a part of the program you must have an active business license and some other proof of your trade standing (ie. a working portfolio, client testimonials, credentials, certifications, etc).

    How long does it take to hear back once I submit my application?

    As we are experiencing a higher volume of applications after switching to a trade-only showroom, please allow up to 7 business days for your application to be processed.

    I don’t have a business website and/or instagram account. Can I still apply?

    We prefer a business website or instagram included in your application, as it allows us to better assess your business needs. If you are just starting out, or do not have a website or social media, our application administrator may reach out to ask you more about your work.

    I’ve applied. What happens now?

    Once you’ve applied, you should hear back within 7 business days. From there, if your application is accepted, you will receive a welcome email introducing you to your dedicated Account Manager. You can then start using our services immediately.

    We also recommend booking an appointment with your new Account Manager to have a tour of one of our trade-only showrooms!

    Can my application be denied?

    As our program is for professional members of the design trade, your application may be denied if proof of trade standing is not provided. If you have questions about your application, please email marketing@cfinteriors.ca.

    Are there any minimums I have to meet to place an order?

    We currently require no minimum spend to place an order with us.

    What is your sample policy?

    At CF Interiors we provide access to samples from 100 vendors, including upholstery, rugs, and material finishes. Samples are rented on a short term basis at no cost.

    Some vendors may require a payment for ordered samples, however if you place an order with that vendor, the cost of your samples will be taken off your invoice.

    I can’t access the portal, who can I contact to help me?

    Please email alejandro@cfinteriors.ca for any designer portal related issues, or reach out to your dedicated Account Manager.