Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.
All orders placed for products that are not in stock require a 50% deposit and cannot be cancelled. All stocked special orders may be returned within 3 days of receipt. A restocking fee plus applicable taxes will apply. The remaining refund balance will be issued as store credit.
All lighting orders are subject to a different Restocking Policy.
Any piece of furniture customized from the manufacturer's specifications or using COM (Customer's Own Material) is considered a custom order and is a non-refundable, final sale.
Other Final Sale Items
Due to the nature of these products and health regulations, the following are not eligible to be returned and are final sale: mattresses, sleeping pillows, duvets and bedding.