Return Policy

Service Charges

Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.

Special Orders

All orders placed for products that are not in stock require a 50% deposit and cannot be cancelled. All stocked special orders may be returned within 3 days of receipt. A restocking fee plus applicable taxes will apply. The remaining refund balance will be issued as store credit.

  • 25% Restocking Fee | Rugs, lighting, wall decor, small occasional furniture, coffee tables, end tables, sofa tables
  • 50% Restocking Fee | Upholstery + leather, all dining, all bedroom, all office furniture (this includes but is not limited to custom upholstered accessories)

Lighting

All lighting orders are subject to a different Restocking Policy.

  • 25% Restocking Fee | "Portable" lighting fixtures – floor lamps and table lamps
  • Final Sale | "Installed" fixtures – sconces, pendants, chandeliers

Material Characteristics

  • Wood, marble, and stone are natural products and may have variations in colour, shades, and grain characteristics.
  • Fabric dye lot and textural variations may occur compared to swatches. Please be advised there are no returns or claims on natural products and dye lot variance as they are not considered faulty.
  • Puling is not a fabric defect or fault, and is it not covered. It can be compared to shedding, as there are constantly new loose fibers coming to the surface. This is completely normal and will reduce once the excess fibers are gone. It does not affect the durability or functionality of the fabric.
  • Down filled upholstery will flatten and look misshapen if not cared for, it must be fluffed and re-formed regularly to maintain its shape and loft.

Custom Orders

Any piece of furniture customized from the manufacturer's specifications or using COM (Customer's Own Material) is considered a custom order and is a non-refundable, final sale.

Other Final Sale Items

Due to the nature of these products and health regulations, the following are not eligible to be returned and are final sale: mattresses, sleeping pillows, duvets and bedding.

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