PREPARING FOR YOUR DELIVERY
Please ensure you are available to receive the product at the time slot communicated to you and the space your products are going to be placed is clear.
To prepare your home for a safe and quick delivery, be sure to set your rugs in their proper place and remove any possible tripping hazards, remove any frames or artwork from walls that may be susceptible to damage, secure any low-hanging light fixtures, remove doors (if necessary), and place any pets in another room of your home.
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please advise of any special accommodations required in your home such as steep driveway, narrow doors or hallways, interior stairs, corners, entry points, and/or low hanging fixtures.
Our delivery teams have the right to refuse to deliver a piece if they believe they would risk their own health and safety. Examples include, but are not limited to: icy/slippery walkways, damaged pathways, unsecure location, and loose animals. No refunds will be given on delivery charges of items that do not fit and are returned.
INSPECTING YOUR MERCHANDISE
Our team thoroughly inspects every product before it leaves our warehouse, however it is important that you take the time to inspect the merchandise to be sure that there are no damages or manufacturer’s defects. Upon delivery, you will be asked to sign as acceptance of your merchandise and affirm that it is free of damage and visible manufacturer’s defects. If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the Delivery & Pick Up Disclaimer while our delivery team is in your home so that we can properly assess the nature of the issue and deal with it accordingly. If you find any defects, please email your sales associate or firstname.lastname@example.org within 24 hours to report them.