SHIPPING, DELIVERIES + PICK-UPS
SHIPPING, DELIVERIES + PICK-UPS
CHANGES TO OUR POLICIES
NOW OFFERING CONTACTLESS DELIVERIES + PICK-UPS
CONTACTLESS DELIVERIES
In light of Covid-19, we are currently offering Contactless Deliveries in the Greater Vancouver and Calgary areas. To book an appointment for your delivery please contact us by email at customerservice@cfinteriors.ca.
Are you located outside of the Vancouver or Calgary area?
We can arrange deliveries across North America. Please contact us for a quote at customerservice@cfinteriors.ca.
CONTACTLESS PICK-UPS
We are offering Contactless Pickups at our warehouses by appointment. Email customerservice@cfinteriors.cato schedule a pick-up appointment.
SHIPPING, DELIVERY + PICK-UP SERVICES
One of the main factors in purchasing furniture and home décor is the delivery. Furniture is large and sometimes fragile. We also know that one option for delivery doesn't always 'fit all' so we have created a selection for you to chose from. This way you can decide how you would like to have your order to arrive at your home. Our team will assist you in the best option for your space, location and items ordered.
We offer many of our delivery + shipping services for both in-store and online orders.
DELIVERY SERVICES
WHITE GLOVE
DELIVERIES
Our premium White Glove Service includes delivery to specified rooms, assembly, placement and more. Within Greater Vancouver, we offer this service using our own staff and trucks to ensure a seamless experience everytime. In other cases we may be able to arrange these same services with our trusted partners who deliver outside of our service areas.
Available for In-Store + Online Orders
*Some stipulations may apply
CURBSIDE DELIVERIES
Available for In-Store + Online Orders
*Some stipulations may apply
CONTACT US FOR A DELIVERY QUOTE
CANCELLATION
24 Hour Cancellation (Greater Vancouver), 48 Hour Cancellation (Remaining British Columbia + Alberta) required or a $100 cancellation fee will apply. Any failures to receive delivery will be billed to the customer.
EXTRA FEES
All deliveries include one hour on location for setup (with the exception of beds, as these take longer and are charged at a different rate). Any on-site moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused from moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.
RETURNS
Delivery charges apply each way for returned goods if CF Interiors is requested to collect pieces. Standard Delivery policies apply for return pick-ups.
PICK-UPS
WAREHOUSE
PICK-UPS
Pick-ups are avaiable at our North Vancouver and Calgary Warehouses. All pick-ups require an appointment to be made in advance so that we can have your piece(s) prepared and ensure there is somebody there to assist you.
Available for In-Store + Online Orders
*Some stipulations may apply
STORE
PICK-UPS
Due to the limited access to our stores, we typically do not offer store pick-up as an option, with the exception of the odd floor model. These pick ups are treated the same as our warehouse or third party pick-ups. they must be scheduled in advance, and the party who is picking up is required to bring enough help to move the items, as store staff are not obligated to do so.
Available for In-Store + Online Orders
*Some stipulations may apply
THIRD-PARTY
PICK-UPS
In the case where you would like to arrange (or have us arrange) a pick-up with a third party courier, our regular policies apply. Pick-ups are available by appointment only, and inspection of product at the point of pick-up is the responsibility of the third party courier. CF Interiors is not responsible for damage or loss of product after pick-up.
Available for In-Store + Online Orders
*Some stipulations may apply
TERMINAL
PICK-UPS
If you are not able to make it to one of our pick up locations, we may be able to arrange shipping to a third party warehouse closer to you.
Available for In-Store + Online Orders
*Some stipulations may apply
CONTACT US FOR A PICK-UP
SHIPPING
OUR SHIPPING OPTIONS ARE ALL CURBSIDE DELIVERY.
CANADA
STANDARD
We are happy to ship to you wherever you are in Canada (if possible). Our Canada Standard Shipping is based on the most economical shipping option; therefore, shipping times may vary. Shortly after you have placed your order we will be able to provide you with a general ETA: based on availability of product, production time for custom items (if applicable) and average shipping times. We will promptly notify you of any changes to your shipping times, should they occur. We have flat rate shipping for the majority of Canadian locations; however, additional surcharges may be required for shipping to remote or less accessible locations, see Canada Remote Shipping.
Available for In-Store + Online Orders
*Some stipulations may apply
CANADA
EXPEDITIED
In most cases we are able to expedite the shipping time of your order. This does not always mean that we are able to expedite the production of a custom order; which is sometimes available for a nominal upcharge upon approval of the vendor. Expediting fees vary based on circumstance and are quoted on a case by case basis. Please note, some product is not eligible for expedited shipping.
Available for In-Store + Online Orders
*Some stipulations may apply
CANADA
REMOTE
Available for In-Store + Online Orders
*Some stipulations may apply
INTERNATIONAL
SHIPPING
Available for In-Store + Online Orders
*Some stipulations may apply
CONTACT US FOR A SHIPPING QUOTE
RETURN PROCESS
RETURN SHIPPING
REFUNDS (IF APPLICABLE)
CLAIMS + EXCHANGES (IF APPLICABLE)
CONTACT US
SET UP AN IN-STORE APPOINTMENT
BOOK A VIRTUAL TOUR
REQUEST A QUOTE OR DELIVERY INFORMATION
ASK US ANYTHING!