SHIPPING, DELIVERIES + PICK-UPS

CHANGES TO OUR POLICIES

NOW OFFERING CONTACTLESS DELIVERIES + PICK-UPS

CONTACTLESS DELIVERIES

In light of Covid-19, we are currently offering Contactless Deliveries in the Greater Vancouver and Calgary areas. To book an appointment for your delivery please contact us by email at customerservice@cfinteriors.ca.


Are you located outside of the Vancouver or Calgary area?
We can arrange deliveries across North America. Please contact us for a quote at customerservice@cfinteriors.ca.


CONTACTLESS PICK-UPS

We are offering Contactless Pickups at our warehouses by appointment. Email customerservice@cfinteriors.cato schedule a pick-up appointment.

 

SHIPPING, DELIVERY + PICK-UP SERVICES

One of the main factors in purchasing furniture and home décor is the delivery. Furniture is large and sometimes fragile. We also know that one option for delivery doesn't always 'fit all' so we have created a selection for you to chose from. This way you can decide how you would like to have your order to arrive at your home. Our team will assist you in the best option for your space, location and items ordered.

We offer many of our delivery + shipping services for both in-store and online orders.

DELIVERY SERVICES

WHITE GLOVE
DELIVERIES

LEAVE THE HEAVY LIFTING TO US

Our premium White Glove Service includes delivery to specified rooms, assembly, placement and more. Within Greater Vancouver, we offer this service using our own staff and trucks to ensure a seamless experience everytime. In other cases we may be able to arrange these same services with our trusted partners who deliver outside of our service areas.

Available for In-Store + Online Orders

*Some stipulations may apply

CURBSIDE DELIVERIES

OUR CONTACTLESS OPTION
In light of Covid-19, we are offering a Curbside Delivery option within the Greater Vancouver and Calgary areas. Contactless shipping can be arranged with our partners to locations outside of our service areas. See Shipping.

Available for In-Store + Online Orders

*Some stipulations may apply

CONTACT US FOR A DELIVERY QUOTE

Please contact us at customerservice@cfinteiors.ca if you have any questions or would like to set up a white glove or curbside delivery.

DELIVERY POLICIES

CANCELLATION

24 Hour Cancellation (Greater Vancouver), 48 Hour Cancellation (Remaining British Columbia + Alberta) required or a $100 cancellation fee will apply. Any failures to receive delivery will be billed to the customer.

EXTRA FEES

All deliveries include one hour on location for setup (with the exception of beds, as these take longer and are charged at a different rate). Any on-site moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused from moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.

RETURNS

Delivery charges apply each way for returned goods if CF Interiors is requested to collect pieces. Standard Delivery policies apply for return pick-ups.

PICK-UPS

WAREHOUSE
PICK-UPS

AVAILABLE IN NORTH VANCOUVER AND CALGARY

Pick-ups are avaiable at our North Vancouver and Calgary Warehouses. All pick-ups require an appointment to be made in advance so that we can have your piece(s) prepared and ensure there is somebody there to assist you.

Available for In-Store + Online Orders

*Some stipulations may apply

STORE
PICK-UPS

AVAILABLE ON A CASE BY CASE BASIS

Due to the limited access to our stores, we typically do not offer store pick-up as an option, with the exception of the odd floor model. These pick ups are treated the same as our warehouse or third party pick-ups. they must be scheduled in advance, and the party who is picking up is required to bring enough help to move the items, as store staff are not obligated to do so.

Available for In-Store + Online Orders

*Some stipulations may apply

THIRD-PARTY
PICK-UPS

WE ARE HAPPY TO COORDINATE PICK-UPS WITH THIRD PARTY COURIERS.

In the case where you would like to arrange (or have us arrange) a pick-up with a third party courier, our regular policies apply. Pick-ups are available by appointment only, and inspection of product at the point of pick-up is the responsibility of the third party courier. CF Interiors is not responsible for damage or loss of product after pick-up.

Available for In-Store + Online Orders

*Some stipulations may apply

TERMINAL
PICK-UPS

NOT LOCATED NEAR ONE OF OUR PICK-UP LOCATIONS?

If you are not able to make it to one of our pick up locations, we may be able to arrange shipping to a third party warehouse closer to you.

Available for In-Store + Online Orders

*Some stipulations may apply

CONTACT US FOR A PICK-UP

Please contact us at customerservice@cfinteiors.ca for more information or to arrange a pick-up.

PICK-UP POLICIES


Customers have the option of picking up their order at one of our retail or warehouse locations. Pick-ups will only be scheduled during regular store/warehouse hours.

Store pick-ups require the customer to make sure the item safely fits in their vehicle, to bring blankets, tie downs and other materials for transport. Customer must bring help to load their item(s), and inspect item(s) for any issues prior to loading. CF Interiors is not responsible for any damages to customer item(s) upon customer loading.
 

SHIPPING

OUR SHIPPING OPTIONS ARE ALL CURBSIDE DELIVERY.

CANADA
STANDARD

STANDARD GROUND SHIPPING - CANADA WIDE

We are happy to ship to you wherever you are in Canada (if possible). Our Canada Standard Shipping is based on the most economical shipping option; therefore, shipping times may vary. Shortly after you have placed your order we will be able to provide you with a general ETA: based on availability of product, production time for custom items (if applicable) and average shipping times. We will promptly notify you of any changes to your shipping times, should they occur. We have flat rate shipping for the majority of Canadian locations; however, additional surcharges may be required for shipping to remote or less accessible locations, see Canada Remote Shipping. 

Available for In-Store + Online Orders

*Some stipulations may apply

CANADA
EXPEDITIED

NOW OFFERING CONTACTLESS DELIVERIES

In most cases we are able to expedite the shipping time of your order. This does not always mean that we are able to expedite the production of a custom order; which is sometimes available for a nominal upcharge upon approval of the vendor. Expediting fees vary based on circumstance and are quoted on a case by case basis. Please note, some product is not eligible for expedited shipping.

Available for In-Store + Online Orders

*Some stipulations may apply

CANADA
REMOTE

FOR OUR "OFF THE GRID-ISH" CUSTOMERS
We know how it is, you want to live the dream in a rural or remote corner of Canada, but you also want really nice furniture and décor. We don't blame you! That is why we are committed to finding a shipping solution to make this happen for you.

Available for In-Store + Online Orders

*Some stipulations may apply

 

INTERNATIONAL
SHIPPING

FOR OUR NORTH AMERICAN CUSTOMERS
Although the majority of our shipping is within Canada, we are happy to arrange international shipping as well. We have shipping and logistics teams set in place with contacts all across North America to find the best shipping option for your order.

Available for In-Store + Online Orders

*Some stipulations may apply

 

CONTACT US FOR A SHIPPING QUOTE

Please contact us at customerservice@cfinteiors.ca for more information or to request a shipping quote.

SHIPPING POLICIES


RETURNS

Our policy lasts 15 days upon receipt of goods. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number (RAN), which will be issued by our customers service team.

NON-RETURNABLE + NON-REFUNABLE ITEMS
Several types of goods are exempt from being returned. Due to the nature of these products and health regulations they are not eligible to be returned and are final sale. These include: all mattresses, sleeping pillows, duvets and bedding.

Custom orders do not qualify for return. Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non-refundable and final sale.

Service fees are non-refundable. These include but are not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees,
rush fees, etc.

Sale or discounted items do not qualify for return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 


RETURN PROCESS

To complete your return, we require a receipt or proof of purchase and an issued Return Authorization Number (RAN).

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.



RETURN SHIPPING

To return your product, you must first obtain a Return Authorization Number. Upon receipt of the RAN you can return your product to:

1050 Roosevelt Cres,
North Vancouver,BC
V7P 1M3

You will be responsible for the shipping costs when returning item(s). Shipping costs are non-refundable. If you receive a refund and we have arranged shipping, the cost of return shipping will be deducted from your refund.Depending on where you are shipping from, the time it take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

CF Interiors offers two return options for freight:

1. CF Interiors will arrange the freight carrier.
With this option the customer is responsible for the freight costs, but not responsible for any freight damages that could occur.

2. The customer arranges the freight carrier.
With this option the customer us responsible for the freight costs and any freight damages that may occur.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cfinteriors.ca

CLAIMS + EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or arrived damaged. If you need to exchange it for the same item, send us an email with pictures of the damge or defect to customerservice@cfinteriors.ca . Upon recipt of your email, our claims team will contact you with the details for your item.


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