Our policy lasts 15 days upon receipt of goods. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number (RAN), which will be issued by our customers service team.
Non-Returnable + Non-Refundable Items
Several types of goods are exempt from being returned. Due to the nature of these products and health regulations they are not eligible to be returned and are final sale. These include: all mattresses, sleeping pillows, duvets and bedding.
Custom orders do not qualify for return. Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non-refundable and final sale.
Service fees are non-refundable. These include but are not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees,
rush fees, etc.
Sale or discounted items do not qualify for return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase and an issued Return Authorization Number (RAN).
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, you must first obtain a Return Authorization Number. Upon receipt of the RAN you can return your product to:
1050 Roosevelt Cres,
You will be responsible for the shipping costs when returning item(s). Shipping costs are non-refundable. If you receive a refund and we have arranged shipping, the cost of return shipping will be deducted from your refund.Depending on where you are shipping from, the time it take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
CF Interiors offers two return options for freight:
- CF Interiors will arrange the freight carrier.
With this option the customer is responsible for the freight costs, but not responsible for any freight damages that could occur.
- The customer arranges the freight carrier.
With this option the customer us responsible for the freight costs and any freight damages that may occur.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Claims + Exchanges (if applicable)
We only replace items if they are defective or arrived damaged. If you need to exchange it for the same item, send us an email with pictures of the damage or defect to firstname.lastname@example.org . Upon receipt of your email, our claims team will contact you with the details for your item.