Our policy lasts 15 days upon receipt of goods. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number, which will be issued by our customers service team.
All customer orders are eligible for free storage for a limited time. Orders that exceed the timelines outlined below are subject to monthly fee. Please inquire directly with your sales representative for current rates.
Products stocked by CF Interiors in our warehouse and/or off the showroom are able to be returned under the following conditions:
All orders placed require a 50% deposit and are non-cancellable. A restocking fee plus applicable taxes will apply. The remaining refund balance will be issued as store credit.
Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non refundable and final sale.
Due to the nature of these products and health regulations are not eligible to be returned and are final sale: all sale/clearance/garage sale items, lighting, mattresses, sleeping pillows, duvets and bedding.
Wood, marble and stone are natural products and may have variations in colour, shades, and grain characteristics. Fabric dye lot and textural variations may occur compared to swatches. Please be advised there are no returns or claims on natural products and dye lot variance as they are not considered faulty. It is important to note that pilling is not a fabric defect or fault, and is not covered. It can be compared to shedding as there are constantly new loose fibers coming to the surface. This is completely normal and will reduce once the excess fibers are gone, it does not affect the durability or functionality of the fabric.
Any product accepted for return must be in the original packaging and/or in an unused condition accompanied by the original invoice. For items that require a pick-up to return to our warehouse, customers must obtain a delivery authorization through one of our retail locations. Shipping and delivery fees on the original purchases are non-refundable. The customer is responsible for paying the shipping fees to have item(s) returned to CF Interiors. A refund will be processed once the item(s) has/have been inspected at our warehouse. Returns will be credited using the original method of payment.
Cash and cheque returns will be processed and mailed within 31 days. No cash refunds over $100.
The following must be completed on the return receipt:
ALL RETURNS MUST BE ACCOMPANIED BY THE ORIGINAL INVOICE
24 Hour Cancellation (Greater Vancouver), 48 Hour Cancellation (Remaining British Columbia + Alberta) required or a $100 cancellation fee will apply
All deliveries include one hour on location for setup. Any onsite moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.
