Terms + Conditions

oNLINE POLICY

returns

Our policy lasts 15 days upon receipt of goods. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number, which will be issued by our customers service team.

Non-Returnable + Non-refundable items

Several types of goods are exempt from being returned. Due to the nature of these products and health regulations are not eligible to be returned and are final sale: all mattresses, sleeping pillows, duvets and bedding.

Custom orders do not qualify for return. Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non-refundable and final sale.

Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees,
rush fees, etc.

Sale or discounted items do not qualify for return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Process

To complete your return, we require a receipt or proof of purchase and an issued RA number.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return Shipping

To return your product, you must first obtain an authroized return. Upon receipt of the RA you can return your product to:

1050 Roosevelt Cres,
North Vancouver,
British Columbia,
V7P 1M3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CF Interiors offers two return options for freight:
  1. CF Interiors will arrange the freight carrier. This option the customer is responsible for the freight costs, but not responsible for any freight damages that could occur.
  2. The customer arranges the freight carrier. This option the customer us responsible for the freight costs and any freight damages that may occur.
 

Refunds (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cfinteriors.ca
 

Claims + Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with pictures of the damage or defect to customerservice@cfinteriors.ca . Upon receipt of your email, our claims team will contact you with the details for your item.

IN-STORE POLICY

sERVICE CHARGES

Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.

STORAGE FEES

All customer orders are eligible for free storage for a limited time. Orders that exceed the timelines outlined below are subject to monthly fee. Please inquire directly with your sales representative for current rates.

  • Orders under $5,000 = 30 days free storage
  • Orders over $5,000 = 60 days free storage

sTOCK AND FLOOR MODELS

Products stocked by CF Interiors in our warehouse and/or off the showroom are able to be returned under the following conditions:

  • Regular priced furniture items are eligible for a full refund within 3 days of receipt. All discounted furniture items are a final sale.
  • Regular priced home décor items (rugs, art, lighting, mirrors, etc.) are eligible for a full refund within 7 days. All discounted accessories are a final sale.

SPECIAL ORDERS

All orders placed require a 50% deposit and are non-cancellable. A restocking fee plus applicable taxes will apply. The remaining refund balance will be issued as store credit.

  • 50% Restocking Fee:All items excluding custom items and final sale items

CUSTOM ORDERS

Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non refundable and final sale.

OTHER FINAL SALE ITEMS

Due to the nature of these products and health regulations are not eligible to be returned and are final sale: all sale/clearance/garage sale items, lighting, mattresses, sleeping pillows, duvets and bedding.

MATERIAL CHARACTERISTICS

Wood, marble and stone are natural products and may have variations in colour, shades, and grain characteristics. Fabric dye lot and textural variations may occur compared to swatches. Please be advised there are no returns or claims on natural products and dye lot variance as they are not considered faulty. It is important to note that pilling is not a fabric defect or fault, and is not covered. It can be compared to shedding as there are constantly new loose fibers coming to the surface. This is completely normal and will reduce once the excess fibers are gone, it does not affect the durability or functionality of the fabric.

ADDITIONAL RETURN INFORMATION

Any product accepted for return must be in the original packaging and/or in an unused condition accompanied by the original invoice. For items that require a pick-up to return to our warehouse, customers must obtain a delivery authorization through one of our retail locations. Shipping and delivery fees on the original purchases are non-refundable. The customer is responsible for paying the shipping fees to have item(s) returned to CF Interiors. A refund will be processed once the item(s) has/have been inspected at our warehouse. Returns will be credited using the original method of payment.

Cash and cheque returns will be processed and mailed within 31 days. No cash refunds over $100.

The following must be completed on the return receipt:

  • Customer Signature
  • Customer Phone Number
  • Witness initial (other than original salesperson)

ALL RETURNS MUST BE ACCOMPANIED BY THE ORIGINAL INVOICE

DELIVERY POLICY

cANCELLATION

24 Hour Cancellation (Greater Vancouver), 48 Hour Cancellation (Remaining British Columbia + Alberta) required or a $100 cancellation fee will apply

EXTRA FEES

All deliveries include one hour on location for setup. Any onsite moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.

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