TERMS + CONDITIONS


RETURN POLICY

SERVICE CHARGES

Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.

STOCK + FLOOR MODELS

Products stocked by CF Interiors in our warehouse and/or off the showroom are able to be returned under the following conditions:

  • Regular priced furniture items are eligible for a full refund within 3 days of receipt. All discounted furniture items are a final sale.
  • Regular priced home décor items (rugs, art, lighting, mirrors, etc.) are eligible for a full refund within 7 days. All discounted accessories are a final sale.
SPECIAL ORDERS

All orders placed for products that are not in stock require a 50% deposit and are non-cancellable. All stocked special orders may be returned within 3 days of receipt. A restocking fee plus applicable taxes will apply. The remaining refund balance will be issued as store credit.

  • 25% Restocking Fee | rugs, lighting, wall décor, small occasional furniture, coffee tables, end tables, sofa tables
  • 50% Restocking Fee | upholstery + leather, dining, bedroom, and office furniture (this includes but is not limited to custom upholstered accessories)
CUSTOM ORDERS

Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non-refundable and final sale.

OTHER FINAL SALE ITEMS

Due to the nature of these products and health regulations are not eligible to be returned and are final sale: all sale items, sleeping pillows, duvets and bedding.

HOLIDAY RETURN INFORMATION

Holiday Gift Return Policy: All regular-priced, non-seasonal gift items may be returned up-to and including December 31, 2016, upon presentation of original receipt. Regular-priced seasonal items are subject to our Standard Return Policy: may be returned within 3 days of purchase, upon presentation of original reciept. Discounted Seasonal items are considered final sales and may not be returned for a refund nor exchange.

ADDITIONAL RETURN INFORMATION

Any product accepted for return must be in the original packaging and/or in an unused condition accompanied by the original invoice. For items that require a pick-up to return to our warehouse, customers must obtain a delivery authorization through one of our retail locations. Shipping and delivery fees on the original purchases are non-refundable. The customer is responsible for paying the shipping fees to have item(s) returned to CF Interiors. A refund will be processed once the item(s) has/have been inspected at our warehouse. Returns will be credited using the original method of payment.

Cash and cheque returns will be processed and mailed within 31 days. No cash refunds over $100.

The following must be completed on the return receipt:

  • Customer Signature
  • Customer Phone Number
  • Witness initial (other than original salesperson)

ALL RETURNS MUST BE ACCOMPANIED BY THE ORIGINAL INVOICE

DELIVERY POLICY

CANCELLATION

24 Hour Cancellation (Greater Vancouver), 48 Hour Cancellation (Remaining British Columbia + Alberta) required or a $100 cancellation fee will apply

EXTRA FEES

All deliveries include one hour on location for setup. Any onsite moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.

STAY IN TOUCH

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